9. New National Programmes-As government plans to spend hundreds of thousands of crores
on Bharat Nirman, rural employment guarantee scheme, urban development initiatives etc., it
is recommended that we mandate that each of these programmes begin with well engineered
e-governance implementation and web-interface that ensures speedy delivery, productivity
and efficiency. It is recommended to invest 1 to 2 percent of the national program budget in
establishing new processes and associated e-governance infrastructure to improve delivery and
reduce leakages.
10. Focused Organization-For national e-governance to succeed it is critical to create an
appropriate central organization with structures that can operate in mission mode, with full
autonomy and accountability. It is recommended that we create an organization with a CEO,
with board members drawn from IT industry and government to redesign processes and
procedures, to represent multiplicity of stakeholders and diversity in domain expertise, and to
drive the national e-governance plan with facilitation from the CIT Ministry.
The task of this organization shall include but not limited to;
a) Administrative reforms related to process reengineering
b) Providing and maintaining common national ICT infrastructure for egovernance:
c) Providing leadership and framework for implementation with immediate focus on
selected mission mode projects ; and
d) Providing neutral consulting framework and standards for e- governance with the
help of CITOs
A detailed Power Point presentation outlining these issues is attached for reference. This presentation
was discussed with the Planning Commission and the IT Ministry. It emphasizes the fact that we need
to reengineer our processes first to change our basic governance pattern for simplicity, transparency,
productivity and efficiency, select 10 to 20 important services that make a critical difference, offer
web-based services, develop common standards and deploy common platform/infrastructure for egovernance
to make it citizen-centric.
As a next step we recommend focusing on the organizational issues related to
reengineering government processes with strong committed leadership, autonomy,
flexibility, clarity of purpose, predefined deliverables, measurable
milestones and periodic monitoring in order to implement national e-governance
programme within 3 to 5 years.
Thank you and warm personal regards,
Sam Pitroda
Chairman The National Knowledge Commission (Copy to the Deputy Chairman,
Planning Commission, the Communication and Information
Technology Minister and the Chairman, Administrative Reforms Commission)
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